Associate Conversational AI Designer

Lumen Dynamics unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Lumen Dynamics’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Lumen Dynamics to power world-class customer experiences every day. Born from the Stanford AI Lab, Lumen Dynamics has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Lumen Dynamics’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Lumen Dynamics to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Lumen Dynamics. About the role: As part of Lumen Dynamics's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Lumen Dynamics Opera, our proprietary self-service tool. Responsibilities: Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers. Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Lumen Dynamics's AI product suite. Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between. Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed. Lead model maintenance efforts to ensure that Lumen Dynamics's AI models continue to meet our quality standards. Design and develop virtual agent solutions using Google's Dialogflow CX. Qualifications We Value: Strong communication skills (verbal and written). Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills. General knowledge of Conversational AI and natural language processing models. Background in Linguistics preferred. Experience working with Python is a plus. Experience working with Dialogflow CX or another bot design platform is a plus Perks & Benefits: We offer Lumen Dynamics employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Paid parental leave to support you and your family Monthly Health & Wellness allowance Work from home office stipend to help you succeed in a remote environment Lunch reimbursement for in-office employees PTO: Flexible Compensation at Lumen Dynamics Lumen Dynamics’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range : $60,000–$95,000 + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Lumen Dynamics recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Lumen Dynamics via other sources should be ignored. If you are uncertain whether you have been contacted by an official Lumen Dynamics employee, reach out to [email protected]