Application Support Specialist

📋 Description Develop an extensive working knowledge of the product suite. Own assigned projects and process-improvement initiatives from planning through completion Balance reactive customer support needs with longer-term priorities and deadlines. Proactively identify opportunities to improve Support processes, documentation, automation, and Provide end-user application support via phone, email and in-person. Coordinate and validate new implementations and upgrades. 🎯 Requirements At least four years of application support experience in a technical support environment (startup Experience with SAAS applications. Familiarity with Unix/Linux Operating Systems and scripting languages – Bash and Perl, Python Excellent communication skills, both verbal and written. Demonstrated ability to independently manage projects, competing priorities, and deliverables with Strong sense of ownership, accountability, and follow-through.