Application Support Lead

Responsibilities Own and Manage L3 Support Issues : Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high-severity incidents. Coordinate with Internal and External Teams : Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data/config changes, and recovery planning. Lead Operational Planning and Support Roster : Maintain offshore support schedules, ensure holiday/weekend/critical period coverage, and manage shift assignments. Oversee Change and Release Management : Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings. Drive Incident and Problem Management : Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross-team deployments and communications. Requirements Extensive Experience in Application Support: Minimum 8 years in application support with 2–5 years in a senior or leadership L3 role, ideally within banking or financial services. Technical Expertise: Experience with Java development , SQL, and deployment/maintenance of Java cloud-native applications; familiarity with Newgen BPM, Kubernetes, OpenShift is a plus. Certifications and Methodologies: Professional certifications like PMP, PRINCE2, or ITIL are highly desirable; solid understanding of incident management and production support processes. Infrastructure & Architecture Knowledge: Good understanding of enterprise infrastructure components such as Load Balancers, Firewalls, API Gateways, High Availability, Monitoring & Logging. Team Coordination & Leadership : Proven experience managing or coordinating with offshore teams; proactive and self-motivated leader. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232