Application Support Engineer (AMS / Production Support)

Job Title: Application Support Engineer (AMS / Production Support) Work Set-up & Location: Full Onsite | UP Ayala Land Technohub, Quezon City Work Schedule: Night Shift | 10:00 PM - 07:00 AM Employment Type: 1-Year Contract | Highly Subject for Renewal Salary Offer: Php 43,000 KEY EXPERIENCES & QUALIFICATIONS: At least 2-5 years of experience in Application Support, Technical Support, Production Support, or AMS (Application Management Services) Working knowledge of Database Management Systems (SQL, Oracle, MySQL, PostgreSQL, or similar) Experience supporting applications in a production environment Knowledge of multiple Operating Systems such as Windows, Linux, or Unix Basic to intermediate knowledge of Programming Languages and application technologies Experience in Incident Management, Change Management, and Problem Management processes Familiarity with Production Monitoring, Batch Processing, and Operational Controls Understanding of ITIL Framework and IT Service Management best practices Capable of escalating incidents and problems to L2/L3 support teams when necessary Excellent communication and stakeholder management skills