Application/Production Support Analyst

DBS Bank is hiring Application/Production Support Analyst job in Singapore | Cutshort

Application/Production Support Analyst
DBS Bank
Application/Production Support Analyst

at DBS Bank
Agency job
1
\- 10 yrs
S$30K - S$90K / yr
Singapore
Skills
Technical support
Tech Support
Production support
Enterprise application integration
Issue resolution
Issue tracking
Software installation
Software troubleshooting
Banking software
Financial software
Location: MBFC / Command Center, Changi Business Park, Singapore
Duration: 12 Months Renewable Contract
Description
– We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.
Mandatory Skill(s)
– Degree in Computer Science, Business Information Technology or related disciplines;
– 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
– Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
– Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
– Good analytical skills with excellent communication;
– Good in understanding internal processes and resolving issues;
– Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Desirable Skill(s)
– Prior experience in the banking industry;
– Experience in application implementation projects in financial institutions would be a great advantage.
Responsibilities
– Perform work in rotational shifts to provide 24/7 on-site or on-call support;
– Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
– Responsible for the day-to-day maintenance of the application systems in operation;
– Handle Incident and Problem management;
– Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
– Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
– Involve with onsite and offshore teams across multiple technologies/applications;
– Lead formal and informal Post Event Problem Reviews;
– Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
– Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
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