AIOps Engineer

Observability Engineering: • Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps. • Continuously enhance visibility into the health and performance of applications and infrastructure. • Proactive Monitoring & Investigation: • Leverage observability data to investigate system issues and anomalies in real-time. • Identify root causes using advanced event correlation, log analysis, and telemetry patterns. • Predictive Analytics & ML Integration: • Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages. • Collaborate with data teams to operationalize predictive analytics for IT incident management. • Service Mapping with ServiceNow: • Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk. • Ensure accurate service correlation and dependency mapping across platforms. Experience And Skill Needed Asa (job role), you will need to have: • Degree in Computer Science, Engineering, Information Systems, or equivalent. • Hands-on experience with Splunk ITSI or similar observability platforms. • Strong knowledge of ServiceNow, including CMDB and CI relationships. • Familiarity with machine learning for anomaly detection and predictive analytics. • Proficient in scripting (Python, linux) for automation. • Understanding of ITIL and modern IT operations practices. • Analytical mindset with strong troubleshooting and investigation skills using observability data.