AI Strategist

📋 Description Identify automation and augmentation opportunities across the customer's contact center and wider Prioritize initiatives by expected ROI and build a business case for each one. Build and maintain the customer's enterprise AI roadmap, and keep it current as priorities and Align stakeholders across CX, Operations, Product, Sales, and IT on priorities, sequencing, and Use conversation data to surface customer friction and emerging trends before they show up in other Identify operational inefficiencies and the changes that would reduce them. 🎯 Requirements 5+ years in technology consulting, strategy, product, analytics, implementation, or customer Strategic and commercial skills: track record of building roadmaps, prioritizing by ROI, and Analytical approach: strong data skills, comfortable analyzing conversation or operational data Technical understanding: working knowledge of how LLM-based AI agents function, including prompts Stakeholder leadership: experience leading cross-functional work and influencing senior customer Communication: excellent written, verbal, and presentation skills. 🎁 Benefits Comprehensive medical, dental, and vision coverage Flexible PTO Paid parental leave for all new parents Retirement savings plan Remote work setup budget Monthly wellness and communication stipend