AI and Automation Engineer (Full Stack, JavaScript, Node.js)

This is a remote position. The accounting industry is huge ($140 billion in the US alone). Most accounting firms still do things in old-fashioned ways. Meridian Softworks is here to modernize the accounting industry. We are an ambitious, innovative accounting firm. Our model is 100% remote and international. Our staff are in the United States, Ukraine, Philippines, Georgia, and UAE. We were founded in 2016 and have been growing a lot since then. We use the latest tech to deliver the best service to our clients and achieve a degree of scalability that would be impossible for most accounting firms. There are huge opportunities to use the latest AI tech and to automate many tasks. We have a chance to be one of the first companies to truly take advantage of these opportunities. We believe this can enable us to become the #1 leader in the accounting industry within a few years. When we accomplish this goal, it will allow us to improve the lives and livelihoods of a huge number of people. AI has the power to rapidly and massively change the accounting industry. There are tons of clear opportunities to revolutionize the way this business works. We have a long list of ideas for automations and apps that we'd like to develop -- but we need a creative developer to take advantage of these opportunities. That's where you come in! You will have the opportunity to develop both internal tools and automations, as well as customer-facing apps, all of which can make a huge impact at our business – and also in transforming the accounting industry overall. We have a long list of apps that we'd like to develop. See examples below. Some of these will be internal tools. Others will be released commercially to the public. All of them will have the potential to make a major impact. Each includes different software to integrate with, different underlying technologies, etc. So no matter what specialized expertise you have, you will need to be ready to learn new technologies, as well. The variation in the work means that you probably will never be bored! Always something new to learn or try. You will report directly to the CEO, who is based in the US. You will also collaborate a lot with the Head of IT, the Cloud Sysadmin, and the Director of Operations. They are in the US and Ukraine. Examples of projects: More details and examples can be provided later. In the meantime, just to give you an idea: AI email summarizer:Outlook extension that summarizes all email threads with emails mentioning a particular client, so a supervisor can easily see a summary of the complete history of communication with and about that client. The extension would need to integrate with our CRM to know which email addresses correspond to a specific client, since there can be multiple contacts for a single client. AI sales coach:When a call is recorded in Zoom or JustCall, a transcription of the recording should be analyzed using an API from a service such as OpenAI (ChatGPT) to generate an email to the salesperson with training tips related to sales best practices and accounting knowledge. Security is important since the calls may contain sensitive information. AI social media bot:Bot that monitors certain social media locations. If someone asks a question like “does anyone know a good bookkeeping service they can recommend?” or something similar, the bot will reply with a message promoting our company. AI sentiment analysis:We have a tool that monitors emails for negative or positive sentiment expressed by a client, and sends alerts to supervisors if it seems there is a problem we need to review. However, it is not very accurate yet, so we need to test different approaches, prompts, etc. to improve it. Automating interview evaluation:Job candidates for some of our positions in the US need to take automated online interviews, where software asks them some questions and they record answers to those questions. We’d like to develop an app that reviews the transcript of these recordings and evaluates their performance based on certain criteria (did they answer certain questions correctly, etc.). Automating time logs:We need to know how much time each team member spends on each client, so we can bill the client for the hours we spent on their work. As a result, staff spend a lot of their time making time logs manually. We want to automate the creation of time logs based on what’s happening on their screen. Our time logging software is Zoho Projects. Automating client onboarding steps:When a new client signs up, various steps need to be taken manually. For example, we need to set up an Office 365 group for each new client. We’d like to automate steps like that using tools like Microsoft PowerAutomate and Zoho Flow. Review accounting records for potential errors:Using the QuickBooks Online API, we’d like to check accounting records for certain types of errors (an accountant will be available to explain what we need to catch, the logic, etc. – we know that you might not know a