1 Year Operations Support

Contractor, IT Infrastructure (1 Year) Promenade Monday – Friday 9am – 6pm Up to S6000 + 1 month discretionary completion bonus We are looking for a Contractor, IT Infrastructure with hands-on experience or strong interest in server, network, and cloud infrastructure to support the day-to-day operation, maintenance, and troubleshooting of IT systems. RESPONSIBILITIES • Provide day-to-day operational and technical support for server, network, Wi-Fi, and end-user infrastructure in local offices and field locations. • Provide basic desktop/end-user support (e.g., laptops, workstations, printers, standard applications) when needed, in coordination with the Service Desk. •Perform basic administration, monitoring, troubleshooting, and maintenance of physical/virtual servers and network/Wi-Fi devices. • Respond to infrastructure incidents and service requests, ensuring timely resolution or escalation according to defined procedures. Carry out routine preventive maintenance and infrastructure health checks. • Maintain accurate documentation of infrastructure configurations, changes, incidents, and troubleshooting activities. • Support server hardware troubleshooting, including monitoring, basic diagnostics, and replacement of components such as HDD/SSD, RAM, and power supplies. • Assist in managing and supporting virtualization platforms (e.g., VMware, Citrix, VDI) under guidance from senior engineers. • Perform basic server health checks and monitor system performance, availability, and capacity, escalating issues when needed. • Assist in configuring, monitoring, and troubleshooting network devices (e.g., Cisco switches, Wi-Fi access points) and basic network connectivity issues. • Troubleshoot issues related to LAN, TCP/IP, DNS, DHCP, VLANs, and network connectivity at a basic level. • Support local network refreshes and small infrastructure changes under established standards and procedures • Support local storage environments (e.g., Nutanix, NAS) for basic administration, file restoration, and routine checks under supervision. • Assist in supporting services such as Active Directory, DNS, DHCP, and file/print services. • Help with modernization of local file storage into cloud solutions (e.g., SharePoint, OneDrive) and support cloud storage usage for business teams. • Gain exposure to cloud platforms (e.g., AWS, Azure) and assist in routine operational tasks as assigned. • Assist global and regional engineers with infrastructure projects, upgrades, migrations, technology refresh activities, and business continuity / disaster recovery exercises. • Partner with the Global Service Desk and central support groups to provide seamless user support. • Participate in corporate technical knowledge sharing and follow-the-sun support activities where appropriate. • Support innovation and continuous digital transformation initiatives, including early-stage work with automation or GenAI tools for infrastructure operations. • Follow established IT security, change management, incident management, and operational procedures. • Ensure systems and processes are compliant with IT policies and standard REQUIREMENTS • Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline. • Minimum 1–3 years of hands-on experience in IT infrastructure, server, or network support (including internships or equivalent practical experience). • Basic experience supporting Windows servers and/or Linux servers in an enterprise environment. • Basic understanding of TCP/IP networking fundamentals, including VLAN, DNS, DHCP, LAN/WAN and subnetting. • Exposure to or basic experience with virtualization technologies such as VMware, Citrix or VDI. • Experience with server hardware troubleshooting and replacement of components (HDD/SSD, RAM, power supplies, etc.). • Familiarity with infrastructure monitoring and documentation, ticketing systems and incident and change management. • Basic knowledge of backup, storage, data centre / server room operations and DR concepts • Exposure to cloud platforms and cloud storage solutions Jessica Nguyen Huynh Thanh Truc CEI Reg. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.